Patient Experience Navigator — Eye Center Front Desk

NVISION Eye Centers; Torrance (CA); On-site; USD 26,174 - 31,684; Full time

Job summary

NVISION Eye Centers, a leader in ophthalmology across the U.S., seeks a dedicated team member to manage patient interactions and coordinates documentation. Your role is crucial in ensuring a seamless experience for our valued patients from the moment they arrive.

With 2+ years in ophthalmology or healthcare preferred, you will be responsible for greeting patients, managing calls, and assisting in appointment workflows. This position offers competitive compensation starting at $19.00 per hour.

Qualifications

• 2+ years of experience in ophthalmology or healthcare preferred.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manage phones, screen calls, confirm and reschedule appointments.
• Coordinate patient files and ensure proper documentation.
• Greet patients enthusiastically and guide them through the consultation process.
• Obtain authorizations for medical patients.
• Audit invoices and research discrepancies.

Skills

Patient coordination

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

NVISION Eye Centers, a leader in ophthalmology across the U.S., seeks a dedicated team member to manage patient interactions and coordinates documentation. Your role is crucial in ensuring a seamless experience for our valued patients from the moment they arrive.

With 2+ years in ophthalmology or healthcare preferred, you will be responsible for greeting patients, managing calls, and assisting in appointment workflows. This position offers competitive compensation starting at $19.00 per hour.