Front Desk Associate

NVISION Eye Centers

Huntington Beach (CA)

On-site

USD 31,684 - 35,817

Full time

14 days+

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Job summary

A leading ophthalmology provider in California is seeking a highly organized individual for the role of Patient Coordinator. This position serves as the first point of contact for patients in a busy medical office, responsible for managing phone calls, coordinating patient files, and ensuring patients are greeted enthusiastically. A High School Diploma and ideally, 2+ years of experience in ophthalmology or healthcare are preferred. The role offers an hourly wage between $23 and $26, focusing on providing exceptional patient care.

Qualifications

2+ years Ophthalmology experience or healthcare experience preferred.
Strong organizational skills are essential for this role.

Responsibilities

Manages phones, screens calls and confirms appointments.
Coordinates patient files ensuring accurate documentation.
Audits invoices against purchase orders for payment.

Skills

Time management

Multitasking

Attention to detail

Understanding of insurance processes

Education

High School Diploma or equivalent

Job description

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.

We are seeking a highly organized individual who possesses excellent time management skills, the ability to multitask effectively, and strong attention to detail. An understanding of insurance processes is a plus.

Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
Coordinates patient files and ensures that proper documentation is in each file.
Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
Obtains authorizations for any medical patients.
Scans and enters insurance cards and ensures accuracy of information.
Audits invoices against purchase orders, researches discrepancies, and approves for payment.
Investigates problems with obtaining payment for bills.
Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
Prepares charts for next day's appointments.
Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
2+ years Ophthalmology experience or healthcare experience preferred
High School Diploma or equivalent
Desire to provide an exceptional patient experience