Front Desk Associate

NVISION Eye Centers; Sacramento (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

NVISION Eye Centers is seeking a front desk coordinator to support ophthalmology patients at our Sacramento-area location. You will greet patients, collect and verify information, schedule and reschedule appointments, and guide patients through the consultation steps.

The role requires strong front-office skills, a desire to provide excellent patient service, and the ability to handle insurance cards, authorizations, and billing-related communications effectively.

Qualifications

• 2+ years ophthalmology or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manages phones and screens calls to determine needed information, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation in each file.
• Greet patients enthusiastically and guide them through the initial consultation steps.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value and improve customer experience.
• Prepares charts for next day's appointments.
• Greets patients and informs them of the process flow and expectations.
• Handles center correspondence with clear written and verbal communication.

Skills

Phone screening

Appointment coordination

Patient greeting

Authorization handling

Insurance processing

Invoice auditing

Problem solving

Documentation

Education

High School Diploma

Job description

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
• 2+ years Ophthalmology experience or healthcare experience preferred
• High School Diploma or equivalent
• Desire to provide an exceptional patient experience

USD $21.00/Hr.

USD $23.00/Hr.