Administrative Coordinator

NVISION Eye Centers; Westlake Village (CA); On-site; USD 24,796 - 31,684; Full time

Job summary

NVISION Eye Centers is seeking a front desk coordinator to manage patient appointments and deliver exceptional service. You will handle phone calls, coordinate documentation, and greet patients to ensure a smooth consultation process. Ideal candidates will have at least 2 years of ophthalmology or healthcare experience and a desire to enhance patient experiences.

This position is located in Westlake Village, California, offering competitive hourly and annual wages.

Qualifications

• 2+ years of experience in Ophthalmology or related healthcare.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manages phones, screens calls to determine information needed.
• Coordinates patient files ensuring proper documentation.
• Greets patients and guides them through consultation process.
• Obtains authorizations for medical patients.
• Prepares charts for next day's appointments.

Skills

Ophthalmology experience

Customer service skills

Education

High School Diploma or equivalent

Job description

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

USD $18.00/Hr.

USD $23.00/Yr.