Front Desk Associate

NVISION Eye Centers; Torrance (CA); On-site; USD 26,174 - 31,684; Full time

Job summary

NVISION Eye Centers, a leader in ophthalmology across the U.S., seeks a dedicated team member to manage patient interactions and coordinates documentation. Your role is crucial in ensuring a seamless experience for our valued patients from the moment they arrive.

With 2+ years in ophthalmology or healthcare preferred, you will be responsible for greeting patients, managing calls, and assisting in appointment workflows. This position offers competitive compensation starting at $19.00 per hour.

Qualifications

• 2+ years of experience in ophthalmology or healthcare preferred.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manage phones, screen calls, confirm and reschedule appointments.
• Coordinate patient files and ensure proper documentation.
• Greet patients enthusiastically and guide them through the consultation process.
• Obtain authorizations for medical patients.
• Audit invoices and research discrepancies.

Skills

Patient coordination

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

Responsibilities

• Manage phones, screen calls to determine needed information, confirm and reschedule appointments.
• Coordinate patient files and ensure that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtain authorizations for any medical patients.
• Scan and enter insurance cards and ensure accuracy of information.
• Audit invoices against purchase orders, research discrepancies, and approve for payment.
• Investigate problems with obtaining payment for bills.
• Make concrete attempts to add value or to improve the customer experience and act on behalf of the customer to promote fair and timely internal resolution of issues.
• Prepare charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handle center correspondence by conveying a concise, honest and respectful message in written and verbal communications.

Qualifications

• 2+ years ophthalmology experience or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Compensation

• USD $19.00 per hour.
• USD $23.00 per hour.