Patient Experience Navigator

Sanitas; Surprise (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Sanitas in Phoenix is seeking a Patient Representative Coordinator to greet patients, support pre-visit planning, check-in/out, and post-visit follow-up with strong communication and organizational skills.

You will ensure accurate records, verify insurance, collect copays, and coordinate with care teams, while protecting patient confidentiality and adhering to regulatory standards. This role requires empathy, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Experience with scheduling, check-in/out, payments, or reservations.
• Advanced English communication skills (oral and written).

Responsibilities

• Greet patients and visitors in a friendly, professional manner and direct to the right department.
• Perform check-in/check-out duties and verify scheduled appointments and visit type.
• Validate insurance eligibility, collect copayments, and update patient demographics as needed.
• Maintain accurate medical charts, records, and confidentiality in accordance with privacy regulations.
• Support post-visit follow-up calls and document outcomes for service improvement.

Skills

Customer service

Communication

Multitasking

Advanced English

Education

High School graduate

Tools

eCW

Leap

Availity

Job description

Sanitas in Phoenix is seeking a Patient Representative Coordinator to greet patients, support pre-visit planning, check-in/out, and post-visit follow-up with strong communication and organizational skills.

You will ensure accurate records, verify insurance, collect copays, and coordinate with care teams, while protecting patient confidentiality and adhering to regulatory standards. This role requires empathy, attention to detail, and the ability to work in a fast-paced environment.