Patient Experience & Care Coordination Specialist

Sanitas Medical Centers; Chandler (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Sanitas Medical Centers in Chandler, AZ is seeking a Patient Representative Coordinator to greet patients, support pre-visit planning, check-in and check-out, and maintain accurate records with confidentiality.

The PRC will verify insurance eligibility, collect copays, coordinate with care teams using eCW, Leap, and Availity, handle post-visit follow-ups, and help ensure timely visits and a positive patient experience.

Qualifications

• Excellent communication with patients, staff, and leadership.
• Strong organizational and multitasking abilities.
• Active problem-solving to resolve scheduling and billing issues.
• Commitment to patient confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors, identify visit purpose, and direct them to the correct department.
• Perform pre-visit planning, verify insurance eligibility, and confirm PCP information.
• Conduct check-in/check-out, collect copays, and update patient demographics.
• Monitor schedules to minimize wait times and ensure timely patient care.
• Document visits, coordinate post-visit follow-up, and schedule follow-up appointments.
• Protect PHI, maintain confidentiality, and adhere to privacy regulations.

Skills

Communication skills

Organizational skills

Problem-solving

Patient service orientation

Tools

eCW

Leap

Availity

Job description

Sanitas Medical Centers in Chandler, AZ is seeking a Patient Representative Coordinator to greet patients, support pre-visit planning, check-in and check-out, and maintain accurate records with confidentiality.

The PRC will verify insurance eligibility, collect copays, coordinate with care teams using eCW, Leap, and Availity, handle post-visit follow-ups, and help ensure timely visits and a positive patient experience.