Patient Access & Experience Specialist

Cleveland Clinic; Wooster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Wooster Family Health Center is seeking a Patient Service Specialist to deliver an exceptional experience to patients, families and visitors. You will assist with scheduling, pre-registration, MyChart enrollment and visit preparations, supporting a seamless patient journey from arrival to departure.

This role serves as a steppingstone for growth within Customer Service and other departments, emphasizing a warm, professional environment, confidentiality and teamwork in a

Qualifications

• High School Diploma/GED with 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• Or Associate’s Degree with 1 year of experience
• Or Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Basic math

Windows PC

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Job description

Cleveland Clinic Wooster Family Health Center is seeking a Patient Service Specialist to deliver an exceptional experience to patients, families and visitors. You will assist with scheduling, pre-registration, MyChart enrollment and visit preparations, supporting a seamless patient journey from arrival to departure.

This role serves as a steppingstone for growth within Customer Service and other departments, emphasizing a warm, professional environment, confidentiality and teamwork in a