Patient Experience Navigator

HealthTexas Primary Care Doctors; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rates

Scrub voucher

Comprehensive onboarding and training

Job summary

HealthTexas Medical Group is seeking a friendly, detail‑oriented front desk associate to support a busy physician office in San Antonio. You will manage reception, patient registration, insurance verification, and checkout while ensuring accurate data entry and HIPAA compliance.

The role emphasizes empathetic patient service, accurate scheduling, and collaboration with care teams. Ideal candidates bring at least one year of physician office experience, strong math and communication skills, and

Qualifications

• One year of physician office experience preferred.
• Knowledge of managed care plans and benefits preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and visitors; check in patients and verify and update information in the EMR.
• Maintain appointment schedules and confirm appointments; obtain referral information as needed.
• Verify insurance coverage and process payments; balance cash drawer per policy.
• Communicate effectively with patients, providers, and team members to deliver compassionate service.
• Maintain patient charts and confidentiality in accordance with HIPAA and clinic policies.

Skills

Interpersonal communication

Customer service

Verbal communication

Multitasking

Basic medical terminology

Math proficiency

Professional demeanor

Education

High school diploma

Tools

10-key calculator

Office software

Job description

HealthTexas Medical Group is seeking a friendly, detail‑oriented front desk associate to support a busy physician office in San Antonio. You will manage reception, patient registration, insurance verification, and checkout while ensuring accurate data entry and HIPAA compliance.

The role emphasizes empathetic patient service, accurate scheduling, and collaboration with care teams. Ideal candidates bring at least one year of physician office experience, strong math and communication skills, and