Patient Experience Navigator: Check-In & Front Desk Lead

Houston Methodist; Sugar Land (TX); In loco; USD 34.000 - 42.000; Tempo pieno

Descrizione del lavoro

Houston Methodist Primary Care Group seeks a Patient Experience Navigator to manage patient check-in/check-out, scheduling, and navigation to ensure a smooth visit. The role also supports registration tasks and revenue cycle activities, contributing to a positive patient experience.

Ideal candidates have at least a high school diploma and one year of healthcare experience, with strong communication and customer service skills to interact with patients, physicians, and staff.

Competenze

• High School diploma or equivalent (GED, etc.)
• One year of healthcare or related experience preferred
• Experience in healthcare environment helpful

Mansioni

• Manage patient check-in and check-out processes.
• Assist with registration tasks and scheduling within the clinic.
• Support patient navigation and coordination to ensure smooth visits.
• Provide general operational support and assist with revenue cycle-related tasks as needed

Conoscenze

Customer service

Phone skills

Scheduling

Communication

EMR knowledge

English fluency

Problem solving

Formazione

High School diploma

Descrizione del lavoro

Houston Methodist Primary Care Group seeks a Patient Experience Navigator to manage patient check-in/check-out, scheduling, and navigation to ensure a smooth visit. The role also supports registration tasks and revenue cycle activities, contributing to a positive patient experience.

Ideal candidates have at least a high school diploma and one year of healthcare experience, with strong communication and customer service skills to interact with patients, physicians, and staff.