Patient Experience Navigator & Care Advocate

Lifekind Health, Inc.; San Jacinto (CA); Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) Retirement Savings Plan

Generous PTO

Résumé du poste

Lifekind Health, Inc. in San Jacinto, CA is seeking a full-time Patient Liaison to bridge gap between patients and healthcare providers. You will coordinate appointments, explain treatment plans, assist with insurance and billing questions, and support patients throughout the care journey.

This role requires excellent communication, HIPAA knowledge, and a patient-centered approach to improve access and satisfaction. Strong EHR and scheduling tool experience is preferred.

Qualifications

• High school diploma or equivalent required; higher degrees preferred in healthcare or related field.
• Healthcare setting or patient advocacy experience is a plus.
• Ability to understand healthcare terminology and basic procedures.

Responsabilités

• Serve as the primary contact for patients, addressing inquiries and providing information about services and procedures.
• Coordinate scheduling of appointments, follow-ups, and referrals for seamless access to care.
• Collaborate with medical staff to clarify treatment plans and explain options to patients.
• Assist patients with navigating insurance processes, billing questions, and financial assistance.
• Document patient interactions accurately and maintain confidentiality per regulations.
• Identify and escalate patient concerns to appropriate departments for resolution.
• Provide emotional support and resources to patients and families.

Connaissances

Communication skills

Bilingual (English/Spanish)

HIPAA compliance

Interpersonal skills

Electronic Health Records

Scheduling software

Formation

High school diploma or equivalent

Associate's or Bachelor's degree in healthcare or related field (preferred)

Outils

EHR systems

Scheduling software

Description du poste

Lifekind Health, Inc. in San Jacinto, CA is seeking a full-time Patient Liaison to bridge gap between patients and healthcare providers. You will coordinate appointments, explain treatment plans, assist with insurance and billing questions, and support patients throughout the care journey.

This role requires excellent communication, HIPAA knowledge, and a patient-centered approach to improve access and satisfaction. Strong EHR and scheduling tool experience is preferred.