Patient Experience Navigator

US Oncology Inc.; Johnson City, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Tennessee Cancer Specialists in Johnson City, TN is seeking a Patient Services Coordinator to guide patients through check-in/check-out and coordinate scheduling. You will support clinicians with timely information and ensure a smooth patient experience in a busy oncology setting.

Candidates should have a high school diploma, strong Microsoft Office skills, and prior clinic experience. Familiarity with EMR systems is a plus, and you may lift up to 40 pounds as needed.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience in a medical clinic preferred.
• Ability to lift up to 40 lbs.

Responsibilities

• Greet and assist patients at check-in and check-out.
• Collect copays and patient balances and provide receipts.
• Coordinate appointment scheduling with patients and staff.
• Navigate EMR and document patient information accurately.

Skills

Customer service

Communication

Multitasking

Scheduling

Education

High school diploma or equivalent

Associate degree in business

Tools

Microsoft Office Suite

EMR systems

Job description

Tennessee Cancer Specialists in Johnson City, TN is seeking a Patient Services Coordinator to guide patients through check-in/check-out and coordinate scheduling. You will support clinicians with timely information and ensure a smooth patient experience in a busy oncology setting.

Candidates should have a high school diploma, strong Microsoft Office skills, and prior clinic experience. Familiarity with EMR systems is a plus, and you may lift up to 40 pounds as needed.