Patient Experience Ambassador (Front Desk & EMR)

The US Oncology Network; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to enhance the patient journey from arrival to check-out. You will be the friendly first contact, guiding patients and families, collecting payments, and coordinating appointments in a high-volume clinic.

The role emphasizes strong organization, excellent communication, and proficient use of EMR and MS Office tools to support clinical staff and ensure a smooth patient flow.

Qualifications

• High school diploma or equivalent required.
• Associate degree in business-related field preferred.
• Experience in a medical clinic and with EMR systems is preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Greet patients and guide them through check-in/check-out to ensure a positive experience.
• Navigate a busy clinic schedule with strong organization and multitasking.
• Collect copays and balances and provide receipts to patients.
• Coordinate with patients and staff to schedule appointments.
• Maintain a tidy lobby and desk area for an orderly environment.
• Utilize EMR and medical office technologies to chart patient information and communicate with staff.

Skills

Customer service

Organization skills

Communication

Computer proficiency

Education

High school diploma or equivalent

Associate's degree in business-related field

Tools

Microsoft Office

EMR systems

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to enhance the patient journey from arrival to check-out. You will be the friendly first contact, guiding patients and families, collecting payments, and coordinating appointments in a high-volume clinic.

The role emphasizes strong organization, excellent communication, and proficient use of EMR and MS Office tools to support clinical staff and ensure a smooth patient flow.