Patient Experience Coordinator

US Oncology Inc.; North Johnson City (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to help patients through check-in/check-out and ensure a positive, organized visit experience. You will engage with patients warmly, collect payments, and coordinate with our clinical team to schedule appointments and document visits in the EMR system.

The role requires strong computer skills, familiarity with medical office processes, and the ability to manage multiple tasks in a busy clinic environment while maintaining a

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred (medical clinic preferred).
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Greet and assist patients at check-in and check-out, providing a positive first impression.
• Coordinate with clinical staff to notify arrival of patients and schedule appointments.
• Collect copays and patient balances and provide receipts.
• Navigate EMR and other medical office technology to chart patient information.
• Maintain a tidy lobby and desk area; support additional tasks as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma

Associate degree in business (preferred)

Tools

EMR systems

Microsoft Office

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to help patients through check-in/check-out and ensure a positive, organized visit experience. You will engage with patients warmly, collect payments, and coordinate with our clinical team to schedule appointments and document visits in the EMR system.

The role requires strong computer skills, familiarity with medical office processes, and the ability to manage multiple tasks in a busy clinic environment while maintaining a