Patient Experience Navigator

Hugh Chatham Health; Indian Trail (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Defined contribution retirement

Educational Assistance Program

Job summary

Advocate Health’s Indian Trail Family Medicine office is recruiting for a full-time front desk/administrative role. You will handle patient registration, verify insurance, schedule visits, process payments, and support billing while delivering compassionate service to patients and families.

The position requires a high school diploma or GED, basic computer skills, and prior customer-relations experience. Competitive benefits and a structured work week are offered.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient utilization of front-end technology during registration.
• Enters and maintains confidential patient information including insurance, billing, and payments; assists billing functions as needed.
• Demonstrates proficiency of emergency codes and regulatory requirements.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health’s Indian Trail Family Medicine office is recruiting for a full-time front desk/administrative role. You will handle patient registration, verify insurance, schedule visits, process payments, and support billing while delivering compassionate service to patients and families.

The position requires a high school diploma or GED, basic computer skills, and prior customer-relations experience. Competitive benefits and a structured work week are offered.