Patient Experience Concierge & Registration Specialist

Atrium Health; Indian Trail (NC); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Educational assistance

Job summary

Atrium Health is seeking a Patient Service Specialist for our Indian Trail Family Medicine location. The role involves front desk responsibilities, patient registration, insurance verification, scheduling, and cash handling, all aimed at delivering an outstanding patient experience.

The ideal candidate will have high school diploma or GED, strong computer skills, and prior customer service experience in a healthcare or front desk setting.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and ability to work with minimal supervision in a fast-paced environment.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities.
• Encourages patient utilization of front-end technology during the registration process.

Skills

Customer service

Interpersonal skills

Teamwork

Critical thinking

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Atrium Health is seeking a Patient Service Specialist for our Indian Trail Family Medicine location. The role involves front desk responsibilities, patient registration, insurance verification, scheduling, and cash handling, all aimed at delivering an outstanding patient experience.

The ideal candidate will have high school diploma or GED, strong computer skills, and prior customer service experience in a healthcare or front desk setting.