Patient Experience Navigator

Sanitas Medical Centers; Goodyear (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Sanitas Medical Centers in Goodyear, AZ is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors, ensuring a welcoming and professional experience throughout the visit.

You will support the patient journey from pre-visit planning and check-in to post-visit follow-up, manage verification of insurance and copayments, and maintain confidential records in compliance with privacy standards.

Qualifications

• Welcoming and professional interaction with patients and visitors.
• Strong communication and organizational skills.
• Ability to handle confidential records and PHI with care.

Responsibilities

• Greet patients and visitors and direct them to the appropriate department.
• Verify insurance eligibility, pre-visit planning, and copay amounts.
• Perform check-in and check-out, update patient demographics, and gather consents.
• Ensure timely patient flow by monitoring schedules and reducing wait times.
• Handle post-visit follow-up calls and coordinate follow-up appointments or referrals.
• Maintain accurate, confidential medical charts and documentation per standards.

Job description

Sanitas Medical Centers in Goodyear, AZ is seeking a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors, ensuring a welcoming and professional experience throughout the visit.

You will support the patient journey from pre-visit planning and check-in to post-visit follow-up, manage verification of insurance and copayments, and maintain confidential records in compliance with privacy standards.