Patient Experience Navigator

SunState Medical Specialists; Florida; Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

SunState Medical Specialists is seeking a Patient Services Specialist to deliver high-quality administrative support to staff, patients and physicians across Florida. You will help ensure a professional, efficient experience from check-in to checkout, coordinating scheduling and information flow.

Key duties include managing patient flow, answering calls, assisting with billing questions, maintaining patient records, and supporting clinicians with documentation and referrals.

Qualifikationen

• High School Diploma or equivalent.
• Demonstrated administrative experience in a busy, customer focused environment, medical preferred.
• Strong organization and communication skills.
• Ability to work independently and in a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Experience with clinical administration systems and Microsoft Office.

Aufgaben

• Provide administrative support to staff, patients and physicians.
• Manage patient flow, answer calls, and respond to queries.
• Assist with billing and insurance questions.
• Maintain waiting room and patient/employee spaces.
• Ensure accuracy and completeness of patient records and scheduling.
• Register new patients and process referrals.

Kenntnisse

Communication skills

Organization skills

Customer service experience

Microsoft Office

Billing systems knowledge

Clinical administration systems

Ausbildung

High School Diploma

Tools

EMR software

Billing software

Jobbeschreibung

SunState Medical Specialists is seeking a Patient Services Specialist to deliver high-quality administrative support to staff, patients and physicians across Florida. You will help ensure a professional, efficient experience from check-in to checkout, coordinating scheduling and information flow.

Key duties include managing patient flow, answering calls, assisting with billing questions, maintaining patient records, and supporting clinicians with documentation and referrals.