Patient Experience & Lobby Flow Coordinator

Moffitt Cancer Center; Florida; On-site; USD 23,000 - 35,000; Full time

Job summary

Moffitt Cancer Center is seeking an Ambulatory Patient-Care Coordinator to create a welcoming environment and guide patients and visitors across all hospital campuses.

The role requires initiative, collaboration with support services and nursing staff, and active participation in patient experience initiatives to strengthen relationships with patients and staff. Strong communication and problem-solving skills are essential for efficient patient flow and access management.

Qualifications

• High School Diploma or GED.
• At least two years of customer service experience.
• An associate degree may substitute for the required experience.
• Excellent verbal, written, and listening skills.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Access) and web navigation.
• Strong interpersonal and customer-service mindset.

Responsibilities

• Provide accurate information and instructions to individuals across all hospital campuses.
• Maintain a consistently professional and positive demeanor when interacting with customers and colleagues.
• Handle multiple tasks efficiently in a fast-paced environment, including greeting, managing the information desk, coordinating patient needs, and utilizing information technology systems.
• Coordinate the flow of patients, families, and caregivers across all facility lobbies with strong customer service and critical thinking.
• Execute essential job functions related to patient flow and, when needed, support patient access functions.
• Collaborate with leadership on short and long-term projects, such as waiting room design and remodeling efforts, aligning with practice requirements.
• Evaluate patient flow, wait times, and operational processes (scheduling, registration, checkout, time to appointment, delays).

Skills

Customer service

Verbal & written communication

Bilingual Spanish

Education

High School Diploma/GED

Tools

MS Office

Job description

Moffitt Cancer Center is seeking an Ambulatory Patient-Care Coordinator to create a welcoming environment and guide patients and visitors across all hospital campuses.

The role requires initiative, collaboration with support services and nursing staff, and active participation in patient experience initiatives to strengthen relationships with patients and staff. Strong communication and problem-solving skills are essential for efficient patient flow and access management.