Patient Experience & Lobby Flow Coordinator

Moffitt Cancer Center; Land O' Lakes (FL); On-site; USD 23,074 - 34,811; Full time

Job summary

Moffitt Cancer Center in Land O' Lakes, Florida, is seeking an Ambulatory Patient-Care Coordinator who will create a supportive environment for patients and visitors. This role involves providing accurate information, guiding patients, and ensuring smooth operations across hospital campuses.

The ideal candidate should possess a high school diploma or GED, with at least one year of healthcare experience preferred, and strong customer service and communication skills. The position offers a salary range of $16.75 to $25.27 per hour.

Qualifications

• One year of healthcare experience preferred.
• At least two years of customer service experience; an associate degree may substitute for the required experience.
• Strong business acumen and motivational skills.

Responsibilities

• Provide accurate information and instructions to individuals across all hospital campuses.
• Coordinate the flow of patients, families, and caregivers across all facility lobbies.
• Evaluate patient flow, wait times, and operational processes.

Skills

Bilingual in Spanish

Customer service skills

Problem-solving

Communication skills

Education

Associate’s Degree or higher education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Moffitt Cancer Center in Land O' Lakes, Florida, is seeking an Ambulatory Patient-Care Coordinator who will create a supportive environment for patients and visitors. This role involves providing accurate information, guiding patients, and ensuring smooth operations across hospital campuses.

The ideal candidate should possess a high school diploma or GED, with at least one year of healthcare experience preferred, and strong customer service and communication skills. The position offers a salary range of $16.75 to $25.27 per hour.