Ambulatory Patient Support Coordinator

SPEROS; Tampa (FL); On-site; USD 35,000 - 54,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL seeks an Ambulatory Patient-Care Coordinator to create a welcoming environment, guide patients, and ensure smooth lobby flow across campuses. The role demands initiative, problem-solving, and collaboration between support services and nursing staff to strengthen patient relationships.

The position emphasizes patient access, mobility support, and active participation in patient experience initiatives within a leading cancer center.

Qualifications

• Minimum education: High School Diploma or GED.
• Preferred education: Associate's Degree.
• Licensure: Basic Life Support (BLS) certification required.

Responsibilities

• Design strategies and improve patient flow and lobby operations across all facilities.
• Provide hands-on assistance with mobility needs, lifts, transfers, and device transport per safety protocols.
• Communicate effectively to align staff, enhance patient experience, and support interdisciplinary collaboration.

Skills

Verbal and written communication

Customer focus

Problem solving

Interpersonal skills

Team coordination

Clinician relations

Service recovery

Conflict resolution

Time management

Education

High School Diploma/GED

Associate's Degree

BLS Certification

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Ambulatory Patient-Care Coordinator

Summary: The Ambulatory Patient-Care Coordinator will create a welcoming and supportive environment for patients and visitors at all hospital campuses. This position is responsible for providing accurate information, guiding patients, and ensuring a smooth patient flow throughout the lobbies of all facilities. This role requires initiative, problem‑solving skills, and the ability to foster collaboration between support services and nursing staff. Additionally, this position will actively participate in patient experience initiatives to strengthen relationships between staff and patients. The incumbent in this position should be capable of efficiently managing patient flow and supporting patient access functions.

Responsibilities

• Designing strategies and improving processes for patient flow and lobby operations across all facilities.
• Providing hands‑on assistance with patient mobility needs, including responding to lift and transfer requests, safely assisting with wheelchair, stretcher, and mobility device transport, and supporting staff with patient movement needs in accordance with safety protocols and patient care standards.
• Effective communication to foster organizational alignment, enhance the patient experience, and promote a patient‑centered environment across all hospital campuses.

Education & Licensure

• Minimum Education Level: High School Diploma/GED
• Preferred Education Level: Associate's Degree
• Licensure Certification Needed: Yes
• Minimum Licensure: Basic Life Support (BLS) Training Required: Required

Required Skills

• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Demonstrated strong motivational skills.
• High degree of customer focus.
• Demonstrated ability to solve problems effectively.
• Proven skills in promoting customer satisfaction.
• Interpersonal skills for effective coordination with team members and faculty, fostering a collaborative working relationship in an interdisciplinary model.
• Demonstrated aptitude for positive clinician relations, service recovery, conflict resolution, problem‑solving, and time management.

Salary Range

• 17.17 - 25.90

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job‑related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

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