AMBULATORY PATIENT SUPPORT COORDINATOR

Moffitt Cancer Center; Land O' Lakes (FL); On-site; USD 23,074 - 34,811; Full time

Job summary

Moffitt Cancer Center in Land O' Lakes, Florida, is seeking an Ambulatory Patient-Care Coordinator who will create a supportive environment for patients and visitors. This role involves providing accurate information, guiding patients, and ensuring smooth operations across hospital campuses.

The ideal candidate should possess a high school diploma or GED, with at least one year of healthcare experience preferred, and strong customer service and communication skills. The position offers a salary range of $16.75 to $25.27 per hour.

Qualifications

• One year of healthcare experience preferred.
• At least two years of customer service experience; an associate degree may substitute for the required experience.
• Strong business acumen and motivational skills.

Responsibilities

• Provide accurate information and instructions to individuals across all hospital campuses.
• Coordinate the flow of patients, families, and caregivers across all facility lobbies.
• Evaluate patient flow, wait times, and operational processes.

Skills

Bilingual in Spanish

Customer service skills

Problem-solving

Communication skills

Education

Associate’s Degree or higher education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute‑designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The Ambulatory Patient‑Care Coordinator will create a welcoming and supportive environment for patients and visitors at all hospital campuses. This position is responsible for providing accurate information, guiding patients, and ensuring a smooth patient flow throughout the lobbies of all facilities. This role requires initiative, problem‑solving skills, and the ability to foster collaboration between support services and nursing staff. The incumbent will also actively participate in patient experience initiatives to strengthen relationships between staff and patients, and will design strategies and improve processes for patient flow and lobby operations across all facilities. Effective communication is essential to foster organizational alignment, enhance the patient experience, and promote a patient‑centered environment across all hospital campuses.

Responsibilities

• Provide accurate information and instructions to individuals across all hospital campuses.
• Maintain a consistently professional and positive demeanor when interacting with customers and colleagues.
• Handle multiple tasks efficiently in a fast‑paced environment, including greeting, managing the information desk, coordinating patient needs, and effectively utilizing information technology systems.
• Coordinate the flow of patients, families, and caregivers across all facility lobbies, employing strong customer service skills and critical thinking.
• Execute essential job functions related to patient flow and, when needed, support patient access functions.
• Collaborate with leadership on short and long‑term projects such as developing waiting room spaces and coordinating new construction or remodeling efforts, ensuring alignment with practice requirements and optimizing patient flow.
• Evaluate patient flow, wait times, and operational processes (e.g., scheduling, registration, checkout, time to appointment, delays).

Qualifications

• One year of healthcare experience preferred.
• Bilingual in Spanish is a preferred skill.
• Associate’s Degree or higher education.
• High school diploma or GED.
• At least two years of customer service experience; an associate degree may substitute for the required experience.
• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Strong motivational skills.
• High degree of customer focus.
• Adept at solving problems effectively, promoting customer satisfaction, and coordinating with team members and faculty.
• Positive clinician relations, service recovery, conflict resolution, problemsolving, and time management skills.

Salary Range

$16.75 – $25.27 per hour. Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job‑related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please let us know. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. For accommodation requests, contact one of the Human Resources receptionists by phone at 813‑745‑7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.