AMBULATORY PATIENT SUPPORT COORDINATOR

Moffitt Cancer Center; Ruskin (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

The Ambulatory Patient Support Coordinator role at Moffitt Cancer Center focuses on creating a welcoming experience for patients and visitors while guiding patient flow across all hospital campuses. This role requires initiative, problem-solving skills, and the ability to foster collaboration between support services and nursing staff.

The incumbent will actively participate in patient experience initiatives to strengthen relationships between staff and patients.

Qualifications

• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Demonstrated strong motivational skills.
• High degree of customer focus.
• Demonstrated ability to solve problems effectively.
• Proven skills in promoting customer satisfaction.
• Interpersonal skills for effective coordination with team members and faculty, fostering a collaborative working relationship in an interdisciplinary model.
• Demonstrated aptitude for positive clinician relations, service recovery, conflict resolution, problem-solving, and time management.

Responsibilities

• Designs strategies to improve patient flow and lobby operations across all facilities.
• Guides patients and visitors, providing accurate information and ensuring smooth patient flow in lobbies across campuses.
• Assists with patient mobility needs, including lift and transfer requests, and safe transport of wheelchairs, stretchers, and mobility devices.
• Collaborates with support services and nursing staff to strengthen patient experience and clinician relations.
• Participates in patient experience initiatives to promote a patient-centered environment.

Skills

Verbal communication

Written communication

Listening skills

Microsoft Office

Business acumen

Motivational skills

Customer focus

Problem solving

Time management

Interpersonal skills

Clinician relations

Service recovery

Conflict resolution

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Access

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.

Summary

The Ambulatory Patient-Care Coordinator will create a welcoming and supportive environment for patients and visitors at all hospital campuses. This position is responsible for providing accurate information, guiding patients, and ensuring a smooth patient flow throughout the lobbies of all facilities. This role requires initiative, problem-solving skills, and the ability to foster collaboration between support services and nursing staff. Additionally, this position will actively participate in patient experience initiatives to strengthen relationships between staff and patients. The incumbent in this position should be capable of efficiently managing patient flow and supporting patient access functions. Responsibilities include designing strategies and improving processes for patient flow and lobby operations across all facilities. The role also provides hands-on assistance with patient mobility needs, including responding to lift and transfer requests, safely assisting with wheelchair, stretcher, and mobility device transport, and supporting staff with patient movement needs in accordance with safety protocols and patient care standards. Effective communication will be essential in this role, as it will help foster organizational alignment, enhance the patient experience, and promote a patient-centered environment across all hospital campuses. Incumbents in this role have a positive impact on patient care in a collaborative and dynamic environment.

Job Title: Ambulatory Patient Support Coordinator

Minimum Education Level: High School Diploma/GED

Preferred Education Level: Associate's Degree

Licensure Certification Needed: Yes

Minimum Licensure: Basic Life Support (BLS)

Training Required: Required Skills: Excellent verbal, written, and listening skills. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation. Additional Required Skills: Strong business acumen. Demonstrated strong motivational skills. High degree of customer focus. Demonstrated ability to solve problems effectively. Proven skills in promoting customer satisfaction. Interpersonal skills for effective coordination with team members and faculty, fostering a collaborative working relationship in an interdisciplinary model. Demonstrated aptitude for positive clinician relations, service recovery, conflict resolution, problem-solving, and time management.

Salary Range: $17.17 - $25.90

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

• Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

• Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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