Patient Experience Liaison & Service Advocate

MHM Support Services; Joplin (MO); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Mercy is seeking a Patient Relations Specialist to serve as an administrative liaison, helping patients understand services and resolve concerns while upholding patient rights and regulatory standards.

The role emphasizes documenting complaints, investigating issues, promoting timely resolutions, and collaborating with physicians, families, and hospital staff to improve patient experiences. Proficiency with MS Office and hospital data systems is preferred.

Formación

• Experience in customer service or patient relations.
• Strong communication with patients, families and staff.
• Familiarity with hospital regulatory standards.
• Degree in a healthcare-related field preferred.

Responsabilidades

• Acts as an administrative liaison to patients, families, physicians, coworkers and departments.
• Receives and investigates patient complaints to ensure timely and positive resolutions.
• Promotes patient rights and services in line with regulatory standards.
• Documents interactions, follows up on issues, and analyzes data for reports.

Conocimientos

customer service

patient relations

communication skills

data analysis

documentation

MS Office

hospital systems

Educación

Healthcare-related degree

Herramientas

MS Office tools

Hospital information systems

Descripción del empleo

Mercy is seeking a Patient Relations Specialist to serve as an administrative liaison, helping patients understand services and resolve concerns while upholding patient rights and regulatory standards.

The role emphasizes documenting complaints, investigating issues, promoting timely resolutions, and collaborating with physicians, families, and hospital staff to improve patient experiences. Proficiency with MS Office and hospital data systems is preferred.