Patient Experience Advocate & Relations Specialist

Mercy St. Louis; Joplin (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Relations Specialist to act as an administrative liaison among patients, families, physicians, coworkers, and departments, helping people understand services and resolve concerns.

The role includes receiving and investigating complaints to ensure timely, positive resolutions, promoting patient rights and Mercy's mission, and documenting interactions using MS Office and hospital systems.

Qualifications

• Experience in customer service/patient relations.
• Education: Degree in healthcare-related field.

Responsibilities

• Assist patients in understanding services and resolving concerns.
• Receive and investigate patient complaints to ensure timely resolutions.
• Promote patient rights and Mercy's mission.

Skills

Customer service

Communication skills

Analytical thinking

Team collaboration

Education

Degree in healthcare-related field

Tools

MS Office

Job description

Mercy is seeking a Patient Relations Specialist to act as an administrative liaison among patients, families, physicians, coworkers, and departments, helping people understand services and resolve concerns.

The role includes receiving and investigating complaints to ensure timely, positive resolutions, promoting patient rights and Mercy's mission, and documenting interactions using MS Office and hospital systems.