Patient Experience Lead - Welcoming Care Coordinator

Park Dental; Hopkins (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Health savings account

Flexible spending account

Life insurance

Short/long-term disability

Pet insurance

ESPP purchase options

Professional development

Growth opportunities

Job summary

Park Dental Ridgepark seeks a friendly Patient Care Coordinator to be the first contact for patients, ensuring a welcoming experience and guiding them through their dental care journey.

The role emphasizes organization, strong communication, and patient-focused service in a team-driven, doctor-led practice across Minnesota and adjacent states. Dental experience is welcome but not required, with competitive compensation and a broad benefits package.

Qualifications

• Warm, friendly and professional with a passion for helping others.
• Ability to remain calm in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to customer service.
• Comfort learning and using new technology and software systems.
• Proficiency with Microsoft Office and general data entry.
• Strong problem-solving and proactive support for patients and teammates.

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Skills

Welcoming service

Communication

Organization

Customer service

Multitasking

Technology proficiency

Data entry

Dental insurance knowledge

Team collaboration

Adaptability

Tools

Microsoft Office

Job description

Park Dental Ridgepark seeks a friendly Patient Care Coordinator to be the first contact for patients, ensuring a welcoming experience and guiding them through their dental care journey.

The role emphasizes organization, strong communication, and patient-focused service in a team-driven, doctor-led practice across Minnesota and adjacent states. Dental experience is welcome but not required, with competitive compensation and a broad benefits package.