Dental Office Patient Care Coordinator

Talentify; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits (Medical, Dental,

Vision

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to be the friendly first point of contact for patients. The role includes greeting patients, orienting them to the office, and coordinating treatment scheduling to ensure a welcoming experience.

You will explain treatment options, discuss costs and insurance coverage, collect payments, and maintain accurate patient records, requiring strong communication and customer service skills in a dental setting.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Excellent communication

Customer service

Sales experience

Attention to detail

Team coordination

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to be the friendly first point of contact for patients. The role includes greeting patients, orienting them to the office, and coordinating treatment scheduling to ensure a welcoming experience.

You will explain treatment options, discuss costs and insurance coverage, collect payments, and maintain accurate patient records, requiring strong communication and customer service skills in a dental setting.