Patient Experience Pro: Front Desk & Admin Lead

Athletico Physical Therapy; Oxford (MS); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA/FSA

Fertility Benefit

Life Insurance

Disability Insurance

Parental Leave

Adoption & Surrogacy

PTO 15 days

Holidays & PTO

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinical teams, support revenue cycle performance, and maintain data integrity in a fast-paced environment.

The role reports to the Clinic Manager and receives support from the Patient Experience Specialist, with a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.
• Education: High School Diploma or GED.
• 1-2 years of customer service required; 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Utilize EMR systems and dashboards to track patient outcomes and support improvements.
• Coordinate communication of patient progress notes and plans of care to referral sources.

Skills

Customer service

MS Office

Insurance verification

HIPAA compliance

Communication skills

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Teams

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinical teams, support revenue cycle performance, and maintain data integrity in a fast-paced environment.

The role reports to the Clinic Manager and receives support from the Patient Experience Specialist, with a comprehensive benefits package and opportunities for professional growth.