Patient Experience & Scheduling Coordinator

Areté Health PT; Fairfax (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Arete Health is seeking a Patient Experience Coordinator to deliver an exceptional front office experience and act as the clinic's welcoming face. You will drive efficient scheduling, assist with collections, and support back-end administration to promote growth.

The role emphasizes hospitality, clear communication, and accurate data entry in the EHR, with responsibilities spanning scheduling, insurance verification, and patient outreach to maximize visit adherence and financial performance.

Qualifications

• High emotional intelligence and strong interpersonal skills.
• Financial diligence and comfort discussing money with patients.
• Excellent organizational and time-management abilities.
• Tech-savvy with fluency in EMR systems (Prompt or similar).

Responsibilities

• Extreme hospitality and customer experience in front office.
• Serve as the primary point of contact for patients and visitors.
• Create a warm, professional front office and waiting area.
• Communicate scheduling expectations and Plan of Care adherence.
• Focus on collecting patient-owed balances and payments.
• Verify insurance and patient responsibility before visits.
• Collect co-pays, deductibles, and outstanding balances.
• Follow up on balances via phone, text and email outreach.
• Optimize scheduling and Plan of Care adherence with therapists.
• Pair with Clinic Director to ensure full schedules and cadence.
• Fill schedule gaps with timely outreach and re-engagement.
• Ensure accurate data entry into the EHR and scheduling system.

Skills

Emotional intelligence

Interpersonal skills

Financial diligence

Organizational skills

EMR proficiency

Tools

EMR system - Prompt or similar

Job description

Arete Health is seeking a Patient Experience Coordinator to deliver an exceptional front office experience and act as the clinic's welcoming face. You will drive efficient scheduling, assist with collections, and support back-end administration to promote growth.

The role emphasizes hospitality, clear communication, and accurate data entry in the EHR, with responsibilities spanning scheduling, insurance verification, and patient outreach to maximize visit adherence and financial performance.