Front Office Experience Specialist

Areté Health PT; Wilmington (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Arete Health in Wilmington, NC is seeking a Patient Experience Coordinator to deliver exceptional front office service and support administrative functions that drive efficient scheduling and collections.

The role focuses on welcoming patients, verifying insurance, collecting payments, and maintaining accurate EHR data while collaborating with clinicians to maximize therapy outcomes and clinic efficiency.

Qualifications

• High emotional intelligence and interpersonal skills.
• Financial diligence; comfortable discussing money with patients.
• Strong organizational and time management skills.
• Tech-savvy; fluent with EMR systems (Prompt or similar).
• Driven by KPIs and performance incentives.

Responsibilities

• Extreme hospitality and customer experience.
• Serve as the primary contact for all incoming patients and visitors.
• Create a warm, inviting front office and waiting area.
• Coordinate scheduling and Plan of Care adherence with clinicians.
• Verify insurance and patient responsibility before visits; communicate financial obligations.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Follow up on patient balances via phone, text, and email.
• Maintain accurate data entry in the EHR and scheduling system.
• Fill schedule gaps with proactive outreach and patient re-engagement.
• Collaborate with Clinic Director and therapists to optimize schedules.

Skills

Emotional intelligence

Interpersonal skills

Financial diligence

Discussing finances

Organizational skills

Time management

Tech-savvy

EMR systems

KPIs

Tools

Prompt EMR

Job description

Arete Health in Wilmington, NC is seeking a Patient Experience Coordinator to deliver exceptional front office service and support administrative functions that drive efficient scheduling and collections.

The role focuses on welcoming patients, verifying insurance, collecting payments, and maintaining accurate EHR data while collaborating with clinicians to maximize therapy outcomes and clinic efficiency.