Patient Experience & Front Desk Concierge

Areté Health PT; Sunset Beach (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Arete Health in Sunset Beach, NC is seeking a Patient Experience Coordinator to deliver a standout front office experience for every patient. You will welcome patients with energy and empathy while supporting back-end admin tasks to optimize scheduling and help maximize clinical growth.

In this role, you will drive hospitality, verify insurance, collect balances, and maintain accurate data entry in the EHR. You will work with clinicians to ensure full schedules and a positive patient journey.

Qualifications

• Front-office/clerical experience in healthcare setting.
• Excellent patient-facing communication and interpersonal skills.
• Comfort discussing financial responsibilities with patients.

Responsibilities

• Provide extreme hospitality and customer experience to every patient and visitor.
• Be the primary point of contact, ensuring interactions exceed expectations.
• Create a warm, professional front-office environment and facilitate scheduling.
• Communicate scheduling changes and Plan of Care adherence with patients and clinicians.
• Collect patient balances (co-pays/deductibles) and verify insurance before visits.
• Follow up on balances via phone, text, and email.
• Ensure accurate data entry in the EHR and scheduling system.
• Collaborate with Clinic Director and therapists to optimize schedules and care plans.
• Fill schedule gaps with timely outreach and re-engagement of patients.

Skills

Emotional intelligence

Financial diligence

Organizational skills

EMR proficiency

KPI driven

Job description

Arete Health in Sunset Beach, NC is seeking a Patient Experience Coordinator to deliver a standout front office experience for every patient. You will welcome patients with energy and empathy while supporting back-end admin tasks to optimize scheduling and help maximize clinical growth.

In this role, you will drive hospitality, verify insurance, collect balances, and maintain accurate data entry in the EHR. You will work with clinicians to ensure full schedules and a positive patient journey.