Patient Experience & Scheduling Specialist

Areté Health PT; La Plata (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Arete Health is seeking a Patient Experience Coordinator to be the face of our front desk, delivering exceptional hospitality to every patient. You will welcome guests, support scheduling, verify insurance, collect patient balances, and help drive clinical efficiency with a friendly, professional demeanor.

You will work closely with the Clinic Director and therapists to maximize patient flow, ensure accurate data entry in the EHR, and maintain a warm, organized reception area.

Qualifications

• High emotional intelligence and interpersonal skills.
• Financial diligence and comfort discussing money with patients.
• Strong organizational and time management skills.
• Tech-savy and fluent in EMR systems (Prompt or similar).
• Driven by KPIs and performance incentives.

Responsibilities

• Serve as the primary point of contact for all incoming patients and visitors, ensuring every interaction exceeds expectations.
• Create a warm, inviting, and professional atmosphere in the front office and waiting area.
• Maintain proactive communication with patients regarding scheduling and rescheduling appointments and expectations for full plan of care.
• Verify insurance and patient responsibility before visits and communicate clearly with patients regarding their financial obligations.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Follow up consistently and professionally on patient balances via phone, text, and email outreach.
• Ensure accurate data entry into the EHR and scheduling system, minimizing cancellations and maximizing operational flow.

Skills

Emotional intelligence

Financial diligence

Organizational skills

EMR proficiency

KPIs & incentives

Job description

Arete Health is seeking a Patient Experience Coordinator to be the face of our front desk, delivering exceptional hospitality to every patient. You will welcome guests, support scheduling, verify insurance, collect patient balances, and help drive clinical efficiency with a friendly, professional demeanor.

You will work closely with the Clinic Director and therapists to maximize patient flow, ensure accurate data entry in the EHR, and maintain a warm, organized reception area.