Patient Experience Lead: Front Desk & Medical Admin

Mercer University

Eatonton (GA)

On-site

USD 21,000 - 28,000

Full time

7 days ago

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Job summary

Mercer University is seeking a Front Desk Support Specialist for the Mercer Medicine clinic in Eatonton, GA. The role involves greeting patients, checking in/out, collecting payments, and posting charges in the EMR system.

You will schedule and reschedule appointments, send reminders, and maintain accurate patient data across the EMR and demographics records. The ideal candidate has a high school diploma or GED with healthcare office experience, and can deliver excellent customer service with a

Qualifications

High school diploma or GED required, plus one year of healthcare office experience.
Experience with electronic medical records (EMR), preferably EMD and/or Athena.
Excellent customer service with a professional, friendly disposition.

Responsibilities

Acts as a medical secretary/receptionist for the front desk at a multi-specialty practice.
Handles check in and check out of patients, collects payments and posts charges/payments.
Responsible for appointment scheduling, rescheduling, and cancellations.
Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating demographics and records.
Handles multiple phone calls and creates a welcoming environment for Mercer Medicine Putnam rural clinic.