Medical Office Front Desk & Referrals Coordinator

Northeast Georgia Medical Center; Demorest (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk/office associate to support physician services in a clinic setting. The role involves receptionist duties, maintaining clinical and financial records, and front office inventory management.

Responsibilities include screening calls, processing referrals, scheduling appointments, updating EPIC patient data, and handling mail and deposits. Knowledge of EMR systems and customer service experience are preferred.

Qualifications

• Knowledge of EMR (Electronic Medical Record) systems.
• High School Diploma or GED required.
• Customer Service or Physician's Office experience preferred.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate and timely communication.
• Procures patient referrals per physician requests and processes mail promptly.
• Schedules appointments for patient referrals as requested by physicians.
• Logs referrals and posts referral numbers to patient accounts when received from other physician practices.
• Informs patients when referral numbers are needed and how to obtain them.
• Enters and updates patient information in the EPIC system with accuracy.
• Maintains daily journal balances and accurate charges.
• Forwards monthly reports to Central Business Office timely.
• Prepares daily deposits per center procedure.
• Maintains front office supplies inventory.

Skills

EMR knowledge

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a front desk/office associate to support physician services in a clinic setting. The role involves receptionist duties, maintaining clinical and financial records, and front office inventory management.

Responsibilities include screening calls, processing referrals, scheduling appointments, updating EPIC patient data, and handling mail and deposits. Knowledge of EMR systems and customer service experience are preferred.