Front Desk Support Specialist

Mercer University; Macon (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Mercer University is seeking a Front Desk Support Specialist for Mercer Medicine in Macon, GA. This in-person role involves front desk duties at a multi-specialty practice, patient check-in/out, payments, scheduling, and EMR data entry.

The ideal candidate holds a high school diploma or GED, has at least one year of healthcare office experience, and can provide excellent customer service in a professional yet friendly manner.

Qualifications

• High school diploma or GED required.
• One year of healthcare office experience preferred.
• Hands-on computer knowledge of electronic medical records (EMR).

Responsibilities

• Acts as a medical secretary/receptionist for the front desk at a multi-specialty practice.
• Handles check in and check out of patients, collects payments and posts charges.
• Responsible for appointment scheduling, rescheduling, and cancellations.
• Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating demographics, and scanning records.
• Creates a professional and welcoming environment for Mercer Medicine.

Skills

Healthcare office experience

EMR knowledge

Customer service

Professional communication

Education

High school diploma or GED

Tools

Athena EMR

EMD

Job description

Job Details

• Job Title: Front Desk Support Specialist
• Department: Mercer Medicine
• College/Division: School Of Medicine
• Primary Job Posting Location: Macon, GA 31207
• Additional Job Posting Locations: (Other locations that this position could be based)

Responsibilities

• The candidate in this position acts as a medical secretary/receptionist for the front desk at a multi-specialty practice.
• Handles check in and check out of patients, collects payments and posts charges/payments.
• Responsible for appointment scheduling, rescheduling, and cancellations.
• Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required.
• This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment for Mercer Medicine.

Qualifications

• A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or Athena.
• The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition.
• Must be flexible and adapt to change well.
• The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Background Check Contingencies

• Criminal History Check
• Credit Check

Documents

• Resume
• Cover Letter
• List of three professional references with contact information

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective-employees/

Scheduled Weekly Hours

Scheduled Weekly Hours: 40

Job Family

Job Family: Staff Clinical Services

Non-exempt

Non-exempt

EEO Statement

EEO/Veteran/Disability

Why Work at Mercer

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid time off, technology discounts and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The University will ensure equal opportunity for applicants and employees in all of its policies and practices, including, but not limited to, recruiting, hiring, transfers, promotions, compensation, benefits, layoff and recall policies, University-sponsored training programs, education, tuition assistance, and social and recreational programs.

Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process or for other questions regarding employment at Mercer University, please contact Human Resources.