Patient Experience Front Desk Specialist

Platinum Dermatology Partners; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Paid Time-Off

Company-Paid Holidays

Short-term/Long-term disability

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Phoenix, AZ. The role centers on delivering exceptional patient service at a fast-paced dermatology clinic, handling check-ins/outs, scheduling, and insurance verifications.

You will manage patient paperwork, update EMA records, and collaborate with the care team to ensure smooth daily operations. Prior dermatology experience is preferred; strong communication and organizational skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 2-3 years front desk experience in a medical office/clinic.
• Prior dermatology, cosmetic, and injectables experience is required.
• Patient check-in and check-out workflows experience.
• Prior insurance verification and scheduling experience is required.
• Knowledge of CPT, ICD-10 terms.
• Strong written and verbal communication skills.
• Professional appearance and mannerisms.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Handle front desk operations: answer phones, greet patients, schedule appointments, address routine inquiries, and route non-routine requests to appropriate personnel.
• Prepare necessary patient paperwork before appointments.
• Review EMA for information that needs to be updated.
• Update patient information accurately in EMA.
• Identify payer sources, verify insurance eligibility, and obtain prior authorizations when needed.
• Record and collect patient copays and balances at check-in/out.
• Perform other duties as assigned.

Skills

Front desk experience

Customer service

Communication skills

Compassionate care

Education

High School Diploma or GED

Tools

EMR systems

Insurance verification software

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Phoenix, AZ. The role centers on delivering exceptional patient service at a fast-paced dermatology clinic, handling check-ins/outs, scheduling, and insurance verifications.

You will manage patient paperwork, update EMA records, and collaborate with the care team to ensure smooth daily operations. Prior dermatology experience is preferred; strong communication and organizational skills are essential.