Patient Experience Lead - Front Desk Administrator

Myconceptdentistry; Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental benefits

Paid time off

Paid holidays

Attire allowance

Continuing education

401K

Job summary

Concept Dentistry Fargo is seeking a Front Office Administrator to serve as the ambassador of our patient care philosophy. As the heart of the patient experience, you will greet patients, manage check-in/out, and coordinate with the clinical team to ensure seamless service.

The role emphasizes hospitality, clear communication, confidential records handling, and accurate billing support. We offer a supportive team, modern practice, competitive benefits, and opportunities for growth.

Qualifications

• Proven track record of delivering high-quality customer service.
• Exceptional interpersonal and communication skills.
• A keen focus on detail and ability to manage multiple priorities calmly.

Responsibilities

• Provide a warm, welcoming concierge service and greet/check-in/check-out patients.
• Maintain open, clear, empathetic communication between patients, front office, and clinical team.
• Manage patient records with confidentiality and accuracy.
• Communicate financial arrangements clearly and professionally to patients.
• Process payments accurately, balance daily operations, and handle billing discreetly.
• Oversee general office organization to keep the reception area clean, inviting, and professional.

Skills

Customer service

Interpersonal skills

Attention to detail

Job description

Concept Dentistry Fargo is seeking a Front Office Administrator to serve as the ambassador of our patient care philosophy. As the heart of the patient experience, you will greet patients, manage check-in/out, and coordinate with the clinical team to ensure seamless service.

The role emphasizes hospitality, clear communication, confidential records handling, and accurate billing support. We offer a supportive team, modern practice, competitive benefits, and opportunities for growth.