Dental Front Desk Specialist: Patient Care & Growth

North American Dental Group; Edgemont (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Career growth opportunities

Continuing education

Job summary

North American Dental Group is seeking a Front Desk Coordinator to deliver exceptional patient service and manage daily administrative tasks in a dental office. You will verify insurance, schedule appointments, collect payments, and communicate procedures to patients with empathy and accuracy.

The role supports a team-driven environment with a focus on accuracy, confidentiality, and smooth office operations to ensure a positive patient experience.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–5 years in customer service, insurance, or dental front desk preferred.
• Familiarity with dental software and Microsoft Office; able to learn new programs.

Responsibilities

• Handle insurance verification and end-of-day reports while keeping patients at ease.
• Answer phones, greet visitors, schedule/confirm appointments, and route information.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies, collect co-pays, and verify insurance coverage.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance knowledge

Dental software

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Dental software

Job description

North American Dental Group is seeking a Front Desk Coordinator to deliver exceptional patient service and manage daily administrative tasks in a dental office. You will verify insurance, schedule appointments, collect payments, and communicate procedures to patients with empathy and accuracy.

The role supports a team-driven environment with a focus on accuracy, confidentiality, and smooth office operations to ensure a positive patient experience.