Patient Experience Lead - Front Desk

PAX Cardiovascular Specialists LLC; Crestview (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

PAX Cardiovascular Specialists LLC in Crestview, FL seeks a Front Desk Coordinator to manage front desk operations, greet patients, schedule appointments, and support billing and records. You will ensure a welcoming environment and accurate data handling while collaborating with medical staff for seamless patient care.

The role emphasizes strong communication, multitasking, and proficiency with office software to maintain efficient clinic operations and patient satisfaction.

Qualifications

• Front desk or customer service experience, preferably in healthcare.
• Strong communication and organizational skills.
• Ability to multitask in a busy clinical setting.

Responsibilities

• Greet patients and visitors warmly, creating a positive first impression.
• Schedule and confirm appointments to optimize office flow.
• Answer phone calls promptly and direct inquiries appropriately.
• Maintain accurate patient records and protect confidentiality.
• Process patient intake forms and assist with insurance verification.
• Coordinate with medical staff to ensure smooth communication and care.
• Handle billing inquiries and process payments efficiently.
• Support administrative team with daily tasks to keep operations running smoothly.

Skills

Front desk

Customer service

Communication

Multitasking

Scheduling

Tools

Scheduling software

EMR systems

Job description

PAX Cardiovascular Specialists LLC in Crestview, FL seeks a Front Desk Coordinator to manage front desk operations, greet patients, schedule appointments, and support billing and records. You will ensure a welcoming environment and accurate data handling while collaborating with medical staff for seamless patient care.

The role emphasizes strong communication, multitasking, and proficiency with office software to maintain efficient clinic operations and patient satisfaction.