Patient Experience Specialist - Front Desk & Scheduling

Premier Community Healthcare Grp.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Community Healthcare Grp. in New Port Richey, FL is seeking a Patient Services Representative to serve as the first point of contact for patients, manage front-desk duties, and support scheduling and registration for medical and dental services.

The role emphasizes front-desk operations, accurate information handling, and professional communication to enhance patient experience and clinic flow. CPR/BLS certification is preferred; Epic certification may be required for system use.

Qualifications

• Basic understanding of medical terminology and documentation.
• Ability to perform repetitive tasks with accuracy.
• Strong customer service skills with empathy and compassion for diverse populations.

Responsibilities

• Provide best-in-class customer service during patient check-in and check-out.
• Assist with scheduling and patient registration, including walk-ins and same-day visits.
• Maintain patient confidentiality and ensure HIPAA compliance at all times.
• Update and maintain accurate patient demographic, insurance, and registration information.
• Support clinic operations and patient flow to reduce wait times.

Skills

Customer service

Communication

HIPAA awareness

Medical terminology

Education

High School Diploma or GED

Tools

Epic certification

Job description

Premier Community Healthcare Grp. in New Port Richey, FL is seeking a Patient Services Representative to serve as the first point of contact for patients, manage front-desk duties, and support scheduling and registration for medical and dental services.

The role emphasizes front-desk operations, accurate information handling, and professional communication to enhance patient experience and clinic flow. CPR/BLS certification is preferred; Epic certification may be required for system use.