Patient Experience Specialist – Front Desk

Ascend Vision; Pensacola, Northern (FL, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Ascend Vision in Pensacola, FL is seeking a Patient Services Specialist to deliver a welcoming, patient-centered experience. You will greet and check in patients, verify demographics and insurance, collect co-pays, and support front-desk operations with accuracy and empathy.

You will coordinate registrations, answer calls, and maintain confidentiality while ensuring efficient appointment scheduling and coordination with clinicians.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communication Skills.

Responsibilities

• Greet and check in patients.
• Verify demographics and insurance information.
• Collect co-pays and past due balances.
• Schedule and remind patients of appointments.
• Maintain patient confidentiality and privacy.

Skills

Customer service

Communication

Confidentiality

Microsoft Office

Education

Certified Patient Services Specialist

High School diploma

Job description

Ascend Vision in Pensacola, FL is seeking a Patient Services Specialist to deliver a welcoming, patient-centered experience. You will greet and check in patients, verify demographics and insurance, collect co-pays, and support front-desk operations with accuracy and empathy.

You will coordinate registrations, answer calls, and maintain confidentiality while ensuring efficient appointment scheduling and coordination with clinicians.