Dental Front Desk Coordinator | Patient Experience Lead

comfort crestview; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k)

Paid time off and paid holidays

Professional growth opportunities

Job summary

Comfort Crestview in Crestview, FL is seeking a Front Desk Patient Coordinator to warmly welcome patients, manage the schedule, verify insurance, and assist with payments. The role supports seamless coordination between front desk and clinical staff to ensure a smooth, positive patient experience from check-in to check-out.

The ideal candidate will excel in communication, organization, and teamwork, delivering outstanding service in a fast-paced dental office setting and contributing to practice

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional, and comfortable speaking with patients.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Dependable, team-oriented, and motivated to grow.

Responsibilities

• Welcome patients and create a positive first impression.
• Answer phones, schedule appointments, and manage the patient schedule.
• Verify dental insurance benefits and assist with insurance questions.
• Coordinate patient care and communicate treatment and financial information.
• Collect payments and maintain accurate patient account information.
• Confirm appointments and follow up with patients as needed.
• Help maintain a productive schedule by filling openings and minimizing cancellations.
• Work closely with the clinical team to ensure a smooth patient experience.
• Provide exceptional customer service from check-in through check-out.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Professional demeanor

Job description

Comfort Crestview in Crestview, FL is seeking a Front Desk Patient Coordinator to warmly welcome patients, manage the schedule, verify insurance, and assist with payments. The role supports seamless coordination between front desk and clinical staff to ensure a smooth, positive patient experience from check-in to check-out.

The ideal candidate will excel in communication, organization, and teamwork, delivering outstanding service in a fast-paced dental office setting and contributing to practice