Patient Experience Lead — Eye Care Front Desk

Affinity Eye Care; Dartmouth (MA); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) with Match

Vision discount program

HSA/FSA

PTO

Paid Holidays

Job summary

EyeCare Specialties Dartmouth in Dartmouth, MA seeks a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You’ll schedule appointments, confirm visits, verify insurance, enter EMR data, and assist with billing to ensure a seamless patient experience from arrival to departure.

Ideal applicants have a high school diploma, basic computer skills, strong organization and communication abilities, and a collaborative approach in a fast‑paced eye care

Qualifications

• High school diploma or equivalent; basic computer literacy.
• Strong organizational and multi-tasking abilities.
• Excellent communication and teamwork skills; patient-centered service.
• Ability to handle confidential information and adapt in a fast-paced environment.

Responsibilities

• Greet patients and serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance and enter patient data into EMR.
• Collect charges and post payments in EMR; review accounts.
• Monitor patient flow and coordinate with care teams.

Skills

High school diploma

Computer literacy

Organizational skills

Communication skills

Interpersonal skills

Problem-solving

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Job description

EyeCare Specialties Dartmouth in Dartmouth, MA seeks a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You’ll schedule appointments, confirm visits, verify insurance, enter EMR data, and assist with billing to ensure a seamless patient experience from arrival to departure.

Ideal applicants have a high school diploma, basic computer skills, strong organization and communication abilities, and a collaborative approach in a fast‑paced eye care