Patient Experience & Scheduling Coordinator

AEG Vision; Dartmouth (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Dartmouth, MA seeks a Patient Care Coordinator to manage front desk operations and optimize patient flow. You will coordinate across care teams to deliver a seamless patient experience, verify insurance, and maintain accurate EMR data. Strong communication and organization are essential.

The role emphasizes proactive scheduling, patient reminders, and collaborative problem-solving in a fast-paced environment. On-site, full-time position with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmation and reminder processes to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter information in EMR.
• Maintain understanding of insurance plans and communicate coverage and patient responsibility.
• Prepare patient charts and documentation before visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to support efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention through follow-up, recall, and reactivation outreach.
• Maintain an organized, clean front office; perform other duties as assigned.

Skills

Strong communication

Interpersonal skills

Organizational skills

Ability to manage multiple priorities

Education

High school diploma

Tools

EMR

Job description

AEG Vision in Dartmouth, MA seeks a Patient Care Coordinator to manage front desk operations and optimize patient flow. You will coordinate across care teams to deliver a seamless patient experience, verify insurance, and maintain accurate EMR data. Strong communication and organization are essential.

The role emphasizes proactive scheduling, patient reminders, and collaborative problem-solving in a fast-paced environment. On-site, full-time position with comprehensive benefits.