Patient Service Leader: Front Office & Care Experience

Confidential; Dartmouth (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Confidential in Dartmouth, MA is seeking a Patient Service Representative Manager to lead our front-office team in an ophthalmology/optometry setting. The role focuses on scheduling, registration, insurance verification, and smooth daily clinic workflows, with onsite work Monday–Friday.

You\'ll coach staff, drive process improvements, and ensure exceptional patient experiences. Prior healthcare front-office leadership is highly valued, with a patient-focused approach prized.

Qualifications

• Experience managing a patient service team in a healthcare setting.
• Strong communication and empathy when interacting with patients.
• Knowledge of scheduling and insurance verification processes.
• Ability to coach staff and improve front-office workflows.
• Experience with EMR or practice-management software.

Responsibilities

• Lead, coach, and develop the Patient Service Representative team.
• Oversee scheduling, registration, insurance verification, and check‑in/check‑out.
• Ensure exceptional patient service at every interaction.
• Monitor performance and implement process improvements.
• Prepare daily batches, deposits, and daily/weekly reports.

Skills

Healthcare front-office experience

Supervisory or management experience

Scheduling and insurance processes

Excellent communication and customer‑e

EMR/practice-management systems

Education

Associate or bachelor’s degree preferred

Tools

EMR / practice-management systems

Job description

Confidential in Dartmouth, MA is seeking a Patient Service Representative Manager to lead our front-office team in an ophthalmology/optometry setting. The role focuses on scheduling, registration, insurance verification, and smooth daily clinic workflows, with onsite work Monday–Friday.

You\'ll coach staff, drive process improvements, and ensure exceptional patient experiences. Prior healthcare front-office leadership is highly valued, with a patient-focused approach prized.