Patient Care Coordinator

AEG Vision; North Dartmouth (MA); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

AEG Vision in North Dartmouth, MA seeks a Patient Care Coordinator to welcome patients, manage appointments, and guide them through the visit process. The role emphasizes accurate data, courteous service, and seamless communication between patients and clinicians.

The successful candidate will coordinate care with optometrists and staff, assist with insurance questions, and ensure compliance with healthcare practices. On-site work is required in North Dartmouth, MA.

Qualifications

• High school diploma or equivalent required, healthcare administration studies a plus.
• Strong appointment scheduling skills including calendar management.
• Professional phone etiquette for courteous inquiries.
• Care coordination to support patient flow and follow-up steps.
• Familiarity with medical terminology in eye care.
• Experience with electronic health records and practice management systems.
• Ability to work on-site in North Dartmouth, MA and maintain confidentiality.

Responsabilités

• Greet patients, manage check-in/check-out, and ensure a smooth, courteous experience.
• Schedule and confirm appointments; manage reschedules or cancellations.
• Answer phone calls, verify patient information, and respond to inquiries.
• Coordinate care between patients, optometrists, and team members.
• Help patients understand visit flow and use of medical terminology and protocols.
• Assist with insurance or referral questions within guidelines.
• Collaborate with clinical and front office teams to maintain efficient operations and accurate documentation.

Connaissances

Appointment scheduling

Phone etiquette

Care coordination

Medical terminology

Patient care

EHR familiarity

Organization & multitasking

Formation

High school diploma or equivalent

Postsecondary education in healthcare administration (a plus)

Outils

EHR systems

Description du poste

Company Description

AEG Vision partners with independent optometry practices to strengthen patient care while preserving local brands, teams, and clinical approaches. The organization provides scale and infrastructure that many practices lack, including investments in technology, equipment, supply chain, and operational support. Its model is designed to improve patient outcomes, reduce operational complexity for doctors, and create long-term value for practices and their teams. AEG Vision supports practices as they navigate industry challenges such as consolidation, managed care, and rising operating costs, offering a sustainable path for growth. The company also promotes access to vision care through partnerships with Prevent Blindness and in-practice programs that fund exams and eyewear for underserved communities.

Role Description

The Patient Care Coordinator is a full-time, on-site role based in North Dartmouth, MA. This position is responsible for greeting patients, managing check-in and check-out processes, and ensuring a smooth, courteous experience throughout each visit. Daily tasks include scheduling and confirming appointments, answering phone calls, verifying patient information, and coordinating care between patients, optometrists, and other team members. The Patient Care Coordinator helps patients understand their visit flow, supports the use of medical terminology and practice protocols, and assists with insurance or referral-related questions within established guidelines. This role works closely with the clinical and front office teams to maintain efficient operations, accurate documentation, and high-quality patient service.

Qualifications

• Candidates should possess strong Appointment Scheduling skills, including managing calendars, confirming visits, and handling reschedules or cancellations efficiently.
• Candidates should demonstrate professional Phone Etiquette, with the ability to handle multiple calls, provide clear information, and respond to patient inquiries courteously.
• Candidates should have Care Coordination abilities, supporting communication between patients, providers, and staff, and helping manage patient flow and follow-up steps.
• Candidates should be comfortable using Medical Terminology related to eye care and general health, and applying this knowledge when documenting encounters or communicating with the clinical team.
• Candidates should show a commitment to Patient Care, including empathy, respect, and a focus on creating a positive experience for individuals and families.
• Additional beneficial qualifications include prior experience in a medical or vision care setting, familiarity with electronic health records or practice management systems, and strong organizational and multitasking skills.
• High school diploma or equivalent required; postsecondary education in healthcare administration or a related field is a plus.
• Ability to work on-site in North Dartmouth, MA, collaborate effectively with diverse teams, and maintain confidentiality and compliance with all healthcare regulations.