Eye Care Front Office Manager – Patient Services Lead

Eye Health Vision Centers, LLC; Dartmouth (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Eye Health Vision Centers, LLC in Dartmouth, MA is seeking an experienced Patient Service Manager to lead our front-office team in an ophthalmology/optometry practice. You will oversee scheduling, registration, insurance verification, check-in/check-out, and daily clinic workflow to ensure exceptional patient experiences.

We value a people-focused healthcare leader who can coach staff, monitor performance, and implement process improvements in a fast-paced setting.

Qualifications

• Healthcare front-office experience
• Previous supervisory or management experience
• Strong knowledge of scheduling and insurance processes
• Excellent communication and customer-service skills
• Strong attention to detail
• Ability to coach and motivate a team
• Experience with EMR/practice-management systems
• Ophthalmology or Optometry experience preferred
• Associate or bachelor's degree preferred

Responsibilities

• Lead, coach, and develop Patient Service Representative team.
• Oversee scheduling, registration, insurance verification, patient referrals, and check-in/check-out.
• Address patient concerns with professionalism and empathy.
• Monitor front-office performance and implement process improvements.
• Oversee training of all front office staff.
• Handle daily deposits and batches.
• Identify areas for improvement and implement action plans.
• Adjust training/processes as needed for smooth workflow.
• Lead huddles and daily/weekly reporting

Skills

Healthcare front-office experience

Supervisory/management experience

Scheduling and insurance processes

Excellent communication

Attention to detail

Coaching and motivating a team

EMR/practice-management systems

Ophthalmology/Optometry experience

Associate or bachelor's degree

Education

Associate degree

Bachelor's degree

Job description

Eye Health Vision Centers, LLC in Dartmouth, MA is seeking an experienced Patient Service Manager to lead our front-office team in an ophthalmology/optometry practice. You will oversee scheduling, registration, insurance verification, check-in/check-out, and daily clinic workflow to ensure exceptional patient experiences.

We value a people-focused healthcare leader who can coach staff, monitor performance, and implement process improvements in a fast-paced setting.