Eye Care Patient Service Lead | Front Office Ops

Eye Health Vision Clinics; Dartmouth (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Eye Health Vision Centers in Dartmouth, MA is seeking an experienced Patient Service Representative Manager to lead our front-office team, oversee scheduling, registrations, insurance verification, and patient check-in/check-out, and ensure a superior patient experience.

Based onsite Monday–Friday, you will develop staff, drive process improvements, and collaborate with ophthalmology/optometry practice leaders to support efficient clinic workflow.

Qualifications

• Healthcare front-office experience.
• Supervisory or management experience preferred.
• Strong scheduling and insurance processes knowledge.
• Excellent communication and customer-service skills.
• Experience with EMR/practice-management systems.
• Ophthalmology or Optometry experience preferred.
• Associate or bachelor’s degree preferred but not required.

Responsibilities

• Lead, coach, and develop the Patient Service Representative team.
• Oversee scheduling, registration, insurance verification, patient referrals, and check-in/check-out.
• Address patient concerns and resolve issues with professionalism and empathy.
• Monitor front-office performance and implement process improvements.
• Promote a positive, accountable, and team-oriented workplace.
• Oversee the training of all front office staff.
• Complete daily batches and take care of deposits.
• Lead huddles and generate daily/weekly reports.
• Adjust training, processes, or staffing to ensure smooth workflow.

Skills

Healthcare front-office

Leadership/management

Scheduling

Insurance verification

Communication

EMR/PM systems

Ophthalmology/Optometry experience

Education

Associate or bachelor’s degree preferred

Job description

Eye Health Vision Centers in Dartmouth, MA is seeking an experienced Patient Service Representative Manager to lead our front-office team, oversee scheduling, registrations, insurance verification, and patient check-in/check-out, and ensure a superior patient experience.

Based onsite Monday–Friday, you will develop staff, drive process improvements, and collaborate with ophthalmology/optometry practice leaders to support efficient clinic workflow.