Patient Experience Lead — Dermatology Front Desk

Platinum Dermatology Partners Llc; Cedar Hill (TX); On-site; USD 34,000 - 45,000; Full time

Job summary

Platinum Dermatology Partners in Texas seeks a friendly Front Desk Coordinator who greets patients, answers phones, schedules appointments, and handles routine inquiries with professionalism.

You will review EMA, verify insurance eligibility and authorizations, collect copays, and enter updated information; prior dermatology or cosmetic clinic experience is preferred to support fast-paced workflows. Strong communication and EMR proficiency are essential for success in this role.

Qualifications

• 2-3 years of front desk experience in a medical office/clinic
• Dermatology or cosmetic clinic experience preferred
• Knowledge of CPT, ICD-10 terminology
• Experience verifying insurance eligibility and prior authorization
• Strong written and verbal communication skills

Responsibilities

• Answer phones and greet patients in a friendly, professional manner
• Schedule all appointments and route non-routine requests to appropriate staff
• Review EMA for information updates and enter data accurately
• Identify payer sources and verify insurance eligibility and prior authorization
• Collect copays and balances at check-in/out; support check-out processes

Skills

Front desk experience

Medical office experience

Patient service

Insurance verification

EMR systems

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners in Texas seeks a friendly Front Desk Coordinator who greets patients, answers phones, schedules appointments, and handles routine inquiries with professionalism.

You will review EMA, verify insurance eligibility and authorizations, collect copays, and enter updated information; prior dermatology or cosmetic clinic experience is preferred to support fast-paced workflows. Strong communication and EMR proficiency are essential for success in this role.