Patient Experience Lead — Dental Front Office

GD-SDM Partnership LLC; United States; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401k with matching

Health, Dental, Vision

Life Insurance

Disability Insurance

Flexible Schedules

Job summary

Richmond Dental is seeking a Front Office Coordinator to greet patients, manage schedules, and handle insurance and billing questions in a fast-paced, fully digital dental office in Richmond, VT. This full-time role requires strong communication, organization, and the ability to collaborate with a skilled dental team.

You will maintain accurate records, confirm appointments, present treatment plans, and support the clinical staff while upholding patient-centered care and professional standards

Qualifications

• 2-3 years experience preferred in dental front office.
• Proficient in Dentrix and office software.
• Strong communication skills (oral and written).
• Knowledge of OSHA and HIPAA policies.

Responsibilities

• Maintain records for provider, insurance, and patient accounts.
• Schedule and confirm patient appointments to optimize provider schedules.
• Present treatment plans and financial responsibilities to patients.
• Address patient concerns professionally and calmly.
• Maintain a positive, professional image and assist the clinical team as needed.
• Perform other duties per management directives.

Skills

Dental office experience

Oral communication

Written communication

Professional development

OSHA/HIPAA knowledge

Tools

Dentrix

Microsoft Office

Practice management software

Job description

Richmond Dental is seeking a Front Office Coordinator to greet patients, manage schedules, and handle insurance and billing questions in a fast-paced, fully digital dental office in Richmond, VT. This full-time role requires strong communication, organization, and the ability to collaborate with a skilled dental team.

You will maintain accurate records, confirm appointments, present treatment plans, and support the clinical staff while upholding patient-centered care and professional standards